‘ Social Enterprise Day on the 17th November, is an opportunity for the 70,000 social enterprises across the UK to shout about the good work they’re doing and the difference they’re making. Using social media is an easy and quick way to do this‘.
As part of the Hogeschool van Amsterdam, Amsterdam University of Applied Sciences – the Institute of Network Cultures have recently published another document in their innovative and ground breaking research and thought leadership programme.
The MoneyLab Reader – An intervention in Digital Economy, edited by Geert Lovink, Nathaniel Tkacz and Patricia de Vries, contains much that mainstream financiers may find provocative, but which takes positions which offer interesting new insights into the emerging digital economy.
This published work contains sections on new digital-economic forms, some subtle essays on how value can be driven and extracted from an open source, ‘Commons‘ based economy, as well as essays on Bitcoin and other complimentary currencies.
There is a strong section on the ‘Economies of the Imagination‘. This is mindful of one of the driving forces of the digital economy, which is the creation of art and artistic output through new mediums of distribution and payment.
Readers in the creative quarters across our region may find this section particularly energising.
‘MoneyLab, a network of artists, activists and researchers, founded in 2013 by the Amsterdam-based Institute of Network Cultures; its aim is to research, discuss, and experiment with (alternative) internet-related revenue models in the arts and beyond’.
In a powerful essay, The Long Game by Keith Hart, there is a telling argument that Georg Simmel’s prophesy of the withering of the physical substance of money and the emergence of revolutionary new social institutions supporting new, fiscally adroit communities of interest may already be upon us. (The Philosophy of Money: 1907).
Whilst this may not be new to mainstream bankers, the shift in fiscal power from lender to borrower, which this implies, will be a difficult concept for many.
However, in the newly emergent social finance sector we can see that new paradigms of fiscal effectiveness, lending tolerance and social outcome entwined in community values, are all currently abroad.
We commend this lengthy pamphlet to our readers…perhaps we are all living in a ‘Simmelcast’ world now?
Share SocEntEastMids with your colleagues today...
Nottingham’s Miles Waghorn has emerged the triumphant winner of the SEEM ‘New Business Idea’ Award at the inaugural Venturefest East Midlands with his innovative TechSilver e-commerce store.
Over 1000 delegates gathered at the East Midlands Conference Centre in Nottingham for Venturefest. A mix of entrepreneurs, business owners, academics, business services and representatives of large multinationals joined together to grow the East Midlands’ innovation eco-system.
Miles, a 22 year old social entrepreneur, secured the coveted SEEM award for his business idea that provides solutions for seniors. TechSilver, a ‘technology store for the later lifestyle’, provides innovative products and supportive services, designed, created or adapted for senior users ensuring they make the most of their purchases.
Roger Moors, CEO of SEEM said he was delighted that Miles had won the award adding that many senior members of society would now benefit from this support and be able to access technology that they may feel is a little intimidating at times.
Pictured, Miles receiving the SEEM Award from special guest, Simon Woodroffe OBE founder of ‘Yo’ Sushi’…
Share SocEntEastMids with your colleagues today...
There are a number of interesting articles and discussion available on the financial and technology news boards at the moment. FinTech is something of a buzz word, being synonymous with innovation in banking technology. There is, however, a wider discourse at large. Can the major banks innovate generally?
UX Magazine recently published a detailed article, by Alexander Rauser, a tech specialist based in Dubai. Alexander argues that banks are currently responding to new advances in banking technology, perhaps rather slowly, and are now beginning to take a view of market changes and new start-ups in the finance sector.
We would argue that the the emergence of the Social Business sector, impact investing and the ideas behind Social Finance, are all part of this press of new ideas into a very traditional market place.
The Rauser thesis holds that major banks have recently made significant change in some areas…
“They have designed online banking processes that improve how banks can interact with their customers, how they can resolve problems, how they can provide information and largely improve the banking experience.
Back office systems have enabled banks to outsource administrative and customer service roles.
The chip and pin and contactless payment systems have revolutionised payment processes—cash is likely to soon be redundant”.
All well and good, but to survive, Rauser argues, the major names we know need to achieve significantly more, namely…
“Growth in revenue and profits.
Bridging gaps in products, services, and processes designed by the bank.
Saving operational costs.
Offering convenience to the customer and supporting customer retention.
Enabling staff with tools that help solve customer problems”.
Recent European on-line banking services have, like the list above, responded to the customer satisfaction challenge in new ways. Not ony by being available on-line, but integrating e-commerce functionality directly into their account provision to satisfy the non-technical solution demands of their customers.
Rauser goes on to discuss nine other key areas that banks can affect or implement in their relationship with customers to better deploy technology, trust and bank/client interaction.
Amongst these are some ideas that must cause traditional bankers of the old school some palpitations. These include extending reward programmes to include more direct ‘gamification’, thereby enhancing what the banks may discover about your lifestyle and spending choices.
The development of ‘social banking’, allowing customers to spend and interact with their bank on new media channels. Rauser cites the Commercial Bank of Dubai, which now has a Facebook app, allowing customers to interact and commit transactions on mobile or desktop ecosystems.
Another move, cited in the Rauser article is the wider introduction of the ‘concierge’ in personal banking. Long a feature for very wealthy clients, some banks are now extending this sort of service to ‘regular’ current account holders.
What all of the initiatives mentioned above seem to be about is communication.
Is this not a return to the town/regional banking interfaces of a previous century? A bank talking, empathetically, with confidence and professionalism to its client base. Where the customer has rising loyalty to his or her bank and approaches banking innovation with real confidence. Assured that the bank actually populates the same world as the client.
We would argue that, despite the new innovations in Social Finance and Social Business we would obviously champion, the approach of key players in the Social Finance market place is very much based upon and conditioned by, these ‘old is new’ interactions.
The opportunity to embrace social outcome as a key business aim, by complex organisations of any size, needs a banker who listens, is available and who understands both the metrics of the business and the philosophy of the declared social aim.
“…how emerging technologies in the digital economy can transform society by the mobilisation of collective action, enable a more collaborative economy, new ways of making, citizen participation, sustainability and social innovation”.
This European initiative, connected by philosophy and concept, itself overcomes distance by the use of new technology. Bringing together organisations and key players on the innovative transformation of society through their use of the internet.
This can be in the creation of projects which develop a more collaborative economy, devise new ways of making, delivering a more open and democratic society, as well as using technology to bring forward new funding streams, accelerator and enterprise incubator programmes.
This whole spectrum of activity sits well with our own social finance mission, based upon strong ethical considerations, which deliver social output as a key return of the business plan.
We think DSI will continue to grow through 2015. Nesta and its partner organisations are holding an event in Brussels on the 17th February, 2015 to enable players in this new sector to engage, discuss and make new connections.
If you wish to explore DSI further, ahead of the event, the DSI Partnership has a web site that is worth exploring. You can see who the 1500 or so partner organisations are and access news and information on funding and research. You can also download a set of free resources. See more here.
Their succinct definition, of what DSI is, is given below….
“Digital Social Innovation is a type of collaborative innovation in which innovators, users and communities co-create knowledge and solutions for a wide range of social needs exploiting the network effect of the Internet.”
If you are interested in the transformative power of financial innovation, social change and new technology economies of scale, we think this is a movement worth tracking in 2015. The city, region or national movements in our sector will all find something of interest here.
We may even see you in Brussels?
Share SocEntEastMids with your colleagues today...
Social Enterprise East MIdlands is a UK registered Limited Company Company No: 10862936 Our mission is to foster grass-roots interest in the Social Economy - supporting community enterprise development in our six counties region.
This journal designed, hosted and the content continually
supported by Thirdsectorweb.co.uk
Part of SmithMartin LLP - supporting community change across the UK