How we use your Data?
The law in Europe, regarding data protection, use and storage changed in May 2018.
We are happy to be compliant with the new GDPR regulations and to work with Information Commissioners in all and every European country to blend, amend and change our systems, advice and practices to suit the law, as it changes.
If you have registered for our services or supply before April 2018, we will continue that service or supply, unless or until, you tell us to desist.
You may see how to do this below.
This policy and practice statement is relevant to our family of web journals, that are part of the current SmithMartin LLP web nexus, or which are in development. These include…
conversationsEAST – http://www.conversationseast.org
Changethinking – http://www.smithmartinpartnership.co.uk/changethinking/
Mining the SEEM – http://www.miningtheseem.org.uk
Enterprising Communities – http://www.enterprisingcommunities.today
Collective Conversations – http://www.collectiveconversations.org
Security, privacy and the ethical and minimal use of your personal data is our prime concern and we work hard to maintain our own service and supply systems to reflect both the law and our commitment to it.
This policy explains how we use any personal information we collect about you when you use our services.
What information do we collect?
We collect information about you when you:
- request a newsletter or update
- place an order, or subscribe to our services
- make a payment
- complete a registration for an event or service
When you request a service or place an order through our website, we collect your name, address, email address, as appropriate for the type of service that you are interested in.
When you make an online payment, the payment details are recorded by the payment provider responsible for the transaction on our behalf.
During registration, depending on the type of service you have ordered, we may collect your home and business address, phone number and email address.
Once the service is set up we record when we have sent letters or messages.
We keep a record of your email correspondence with us, and any action notes arising if you phone us or speak to us in person.
How will we use the information about you?
We collect information about you, only that which is necessary for a service, process your order, obtain payment, and/or to set up the service according to your preferences.
When you have requested a good or service from us, or begun to place an order, we will keep a record of your contact details and preferences in anticipation that you may take up the service.
During initial payment you may choose a form of subscription. We will use the method you have opted for to take repeat payments when these are due.
Following payment, our e-commerce gateway provider may obtain additional information from you to:
- verify your identity (where we are legally obliged to do this, for example under Money Laundering Regulations)
- set up your payment service according to your detailed preferences
Any personal information that you have provided directly to us,for the purposes of service supply, will be kept on file but never be used otherwise.
Once you are using our services, we will use your email address to contact/update/invoice you. We will use your submitted postal address to send your goods. We will use the mobile number or email address which you have specified to text or email you messages.
We never abuse this privilege.
We may produce internal reports aggregating data to help us administer and manage our business.
How will we share your information?
We will share relevant details with our suppliers so that we can set up various aspects of your service. For example, delivery of printed material or goods that you have ordered from our web pages or by email.
We do use third party services to provide us with communications, database, financial, data-storage and backup facilities where we remain in control of the data and can be assured of its security and privacy while being processed. For example, buying a book uses our sites, but also the services of our e-commerce providers, such as Plasso and Stripe in order to complete your purchase request. (However, we never see or hold your credit card transactional data as part of our company records).
We will comply with authorised requests to disclose information only when and if required to by legitimate law enforcement agencies.
We will never sell or share your information for other companies to carry out their marketing.
If you agree we shall occasionally email you our news and special offers. You may opt out at any time, by using the option given at the bottom of every transaction or email.
You have the right to receive a copy of our records about you, before, during and after termination of your service. You have the right to request amendment or correction of your records while we hold them.
You have the right to be removed from our records up until we have begun providing your service.
Once you have begun receiving a service from us we must keep certain records to comply with legislation specific to our business area.
If you terminate your service, we will no longer use your data, but in some cases must keep a record of it for a period of six years after this date, in order to comply with the legal and/or accounting jurisdictions relevant to our supply service.
This policy will be available on our website. This text was last updated in May 2018.
How to Contact Us
Also to request the removal of any email, address or other personal material we have used to fulfil your service request, subscription or purchase.
You can contact Tim Smith, our Group Data Controller directly at firstname.lastname@example.org at any time.
The full text of the EU legislation (GDPR) is available here…
The full text of the GDPR data protection guidelines from the UK Information Commissioners Office is available here…