Nottingham’s Miles Waghorn has emerged the triumphant winner of the SEEM ‘New Business Idea’ Award at the inaugural Venturefest East Midlands with his innovative TechSilver e-commerce store.
Over 1000 delegates gathered at the East Midlands Conference Centre in Nottingham for Venturefest. A mix of entrepreneurs, business owners, academics, business services and representatives of large multinationals joined together to grow the East Midlands’ innovation eco-system.
Miles, a 22 year old social entrepreneur, secured the coveted SEEM award for his business idea that provides solutions for seniors. TechSilver, a ‘technology store for the later lifestyle’, provides innovative products and supportive services, designed, created or adapted for senior users ensuring they make the most of their purchases.
Roger Moors, CEO of SEEM said he was delighted that Miles had won the award adding that many senior members of society would now benefit from this support and be able to access technology that they may feel is a little intimidating at times.
Pictured, Miles receiving the SEEM Award from special guest, Simon Woodroffe OBE founder of ‘Yo’ Sushi’…
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‘The Social Business Dragons’ Den is part of the Building Enterprise project managed by Community Partnerships at the University of Nottingham and led by Roger Moors, CEO of SEEM and Jeanne Booth, Chair of the East Midlands Fellowship of the RSA’.
Want to pitch to the Dragons?
Have you got an idea for a social business to pitch to the Dragons? Here’s the rules:
You must be living in the city of Nottingham to pitch.
Pitch Perfect Event – 11th May 2015, 6.00pm to 9.00pm
Nottingham Writer’s Studio 25 Hockley NG1 1FP Nottingham
This workshop will take you through the steps for preparing your pitch and equip you to present your ideas to different audiences. It will be invaluable for anyone who wants to practice their pitch and improve their chances of winning a prize at the Social Business ‘Dragon’s Den’ on 14th May.
If you are a UK based social enterprise, and bursting with good ideas, then this year’s Ignite Challenge could be just for you.
Do you have ideas that can be deployed, to enable the imaginative and efficient use of energy resources, which will contingently change people’s lives…then the Ignite Challenge 2015 is a ‘must look at’ for you?
‘We are looking for the brightest business ideas that use energy to make a difference in people’s lives’.
You can secure, if successful, between 50,000 Pounds to 2 million Pounds in order to make your idea a reality. The finalists will be asked to pitch their idea to a panel of energy industry and social enterprise experts during June 2015.
There are a number of interesting articles and discussion available on the financial and technology news boards at the moment. FinTech is something of a buzz word, being synonymous with innovation in banking technology. There is, however, a wider discourse at large. Can the major banks innovate generally?
UX Magazine recently published a detailed article, by Alexander Rauser, a tech specialist based in Dubai. Alexander argues that banks are currently responding to new advances in banking technology, perhaps rather slowly, and are now beginning to take a view of market changes and new start-ups in the finance sector.
We would argue that the the emergence of the Social Business sector, impact investing and the ideas behind Social Finance, are all part of this press of new ideas into a very traditional market place.
The Rauser thesis holds that major banks have recently made significant change in some areas…
“They have designed online banking processes that improve how banks can interact with their customers, how they can resolve problems, how they can provide information and largely improve the banking experience.
Back office systems have enabled banks to outsource administrative and customer service roles.
The chip and pin and contactless payment systems have revolutionised payment processes—cash is likely to soon be redundant”.
All well and good, but to survive, Rauser argues, the major names we know need to achieve significantly more, namely…
“Growth in revenue and profits.
Bridging gaps in products, services, and processes designed by the bank.
Saving operational costs.
Offering convenience to the customer and supporting customer retention.
Enabling staff with tools that help solve customer problems”.
Recent European on-line banking services have, like the list above, responded to the customer satisfaction challenge in new ways. Not ony by being available on-line, but integrating e-commerce functionality directly into their account provision to satisfy the non-technical solution demands of their customers.
Rauser goes on to discuss nine other key areas that banks can affect or implement in their relationship with customers to better deploy technology, trust and bank/client interaction.
Amongst these are some ideas that must cause traditional bankers of the old school some palpitations. These include extending reward programmes to include more direct ‘gamification’, thereby enhancing what the banks may discover about your lifestyle and spending choices.
The development of ‘social banking’, allowing customers to spend and interact with their bank on new media channels. Rauser cites the Commercial Bank of Dubai, which now has a Facebook app, allowing customers to interact and commit transactions on mobile or desktop ecosystems.
Another move, cited in the Rauser article is the wider introduction of the ‘concierge’ in personal banking. Long a feature for very wealthy clients, some banks are now extending this sort of service to ‘regular’ current account holders.
What all of the initiatives mentioned above seem to be about is communication.
Is this not a return to the town/regional banking interfaces of a previous century? A bank talking, empathetically, with confidence and professionalism to its client base. Where the customer has rising loyalty to his or her bank and approaches banking innovation with real confidence. Assured that the bank actually populates the same world as the client.
We would argue that, despite the new innovations in Social Finance and Social Business we would obviously champion, the approach of key players in the Social Finance market place is very much based upon and conditioned by, these ‘old is new’ interactions.
The opportunity to embrace social outcome as a key business aim, by complex organisations of any size, needs a banker who listens, is available and who understands both the metrics of the business and the philosophy of the declared social aim.
There is a new course, just released on Future Learn, which teaches you the basics of business innovation in any environment. Future Learn offers free courses on-line, many of which can add certificated outcomes to your professional development learning.
The Social Business sector is all about innovation, in financing, in management and in operational delivery – all with strong social value and outcome in mind.
As well as giving you a chance to meet and network with businesses already active in this emerging sector, The Hub can be instrumental in helping you to formulate your new social business idea, or to pivot an existing business strand into delivery on social terms.
The Hub will contain a variety of Social Business practitioners to share ideas with and seek support from, if required, including…